Last Updated: July 18, 2025
1. Introduction
Welcome to Raqmasar ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, your choice is not to use our Services. This policy applies to all users, including both Clients and Freelancers.
2. Information We Collect
A. Information You Provide to Us
We collect information that you voluntarily provide to us when you register on the platform, express an interest in our services, or when you contact us. The personal information we collect may include the following:
- Personal Identification: Name, email address, phone number, and postal address.
- Profile Data: Username, password, profile picture, and professional details (such as skills, portfolio, education, and work history).
- Financial Data: Payment method details (e.g., credit card number or bank account information) processed by our secure payment partners. We do not store full credit card numbers on our servers.
- Identity Verification Data: Government-issued ID (such as a passport or driver's license) for verification purposes.
- Communications: Any information you provide when you contact support or communicate with other users through our platform.
B. Information Automatically Collected
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information.
4. How We Use Your Information
We use the information we collect or receive for various business purposes, including:
- To Provide and Manage Services: To create and manage your account, process payments, and facilitate the connection between Clients and Freelancers.
- To Improve Our Platform: To understand how users interact with our Services to improve usability and features.
- For Security: To detect and prevent fraud, spam, and abuse, and to ensure the security of our platform.
- To Communicate with You: To send you service-related, transactional, and promotional communications (you can opt out of marketing messages).
- For Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
5. How We Share Your Information
We do not sell your personal information. We may share your information in the following situations:
- With Other Users: Your public profile is visible to all users. Your information (like proposals and messages) is shared with users you choose to interact with.
- With Service Providers: We may share your data with third-party vendors and partners who perform services for us, such as payment processing, data analytics, and fraud prevention.
- For Legal Reasons: We may disclose your information if required by law, such as to respond to a subpoena or legal request.
- Business Transfers: We may share your information in connection with a merger, sale of company assets, or acquisition.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this policy, to comply with our legal obligations, resolve disputes, and enforce our policies.
7. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security.
10. Your Data Rights (GDPR & CCPA)
Depending on your location, you may have certain rights regarding your personal information. These may include the right to (a) access, (b) correct, (c) delete, or (d) restrict the processing of your data. You can typically manage your profile information directly from your account settings or by contacting us.
11. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this policy frequently to be informed of how we are protecting your information.
12. Contact Us
If you have questions or comments about this policy, you may contact our support team through our "Contact Us" page.
Email: raqmasar@gmail.com